(Forum Home)--->(System Info & Announcements)--->(New Communication Feature)
| Thread Admin: AuctionArmsCeo (3-0-0) (Last 10 Posts) | Posted: 08/07/2006 at 14:00:00 |
| Total Posts: 318 |
Thread Title: "New Communication Feature"
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| Thread Admin: AuctionArmsCeo (3-0-0) (Last 10 Posts) | Posted: 08/07/2006 at 14:00:00 |
| Total Posts: 318 |
Thread Title: "New Communication Feature"
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| Former Seller: carls-gunparts(188-0-0) | Post#209 - Posted: 08/24/2006 at 23:08:56 |
| Thread Admin: AuctionArmsCeo(3-0-0) | Post#210 - Posted: 08/24/2006 at 23:09:37 |
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Purveyor 152 - if you sent a message through our system to a seller, then it gets delivered two ways. The first way is through our new message center straight to the seller in his Auction Arms inbox. That process is instantaneous. The second way is through an email from our email server to the seller's email server. How long that takes can range from a few minutes to many hours, depending on the route that it needs to take. If the seller used our system to reply to you, his response would get to you immediately - via email and our message center. If the seller used email to repond to you, then it take however long an email would take - and that message won't appear in the message center. This is why we're trying to perfect the message center - it's more reliable. carls-gunparts - after a saga of epic proportions, I tracked down the problem and now thanks to you, messages are now traveling through our system correctly. They were being sent by email, but not being sent through the message center - a bit of leftover code. As a reward from bringing this to my attention, I issued a credit of $50 to your Auction Arms account. I've spoken with JackTheDog, and he chuckled at the suggestion that he was leaving Auction Arms. He said was taking the week off to get some work done around the house, and he'll again be listing on Sunday. While he doesn't like the latest controversy and had some well considered suggestions, I get the impression he thinks we can work this out. NWArmory is currently listing items with us, and had a great suggestion that I'm about to roll out. Sellers will appreciate his ideas, as it takes a lot of work out of notifying winning bidders.
The bottom line for those who keep asking is - the Auction Arms Message Center is here to stay. Get used to it. If you don't like something about it, let me know and maybe I'll even pay you for your help. I know change is difficult, but I'm always listening to how we can improve our product. If you've been reading the forums for any amount of time, the fact that we listen is well established. But the bottom line is that we need the Message Center - it solves a number of large problems for us - tightens up the ship, so to speak. So please be patient, and tell me how I can make it better. That's all I'm asking. Thanks for using Auction Arms.... |
| Former Seller: Firelane(78-0-0) | Post#211 - Posted: 08/25/2006 at 03:04:32 |
| (no avatar) | It is my observation that you folks at Auction Arms do listen, and do respond. In fact you normally do so in such timely fashion that when it takes a little more time we freak out and think your blowing us off. I know what a nightmare contacting eBay is, as many here do. So you all are still running a fine ship, with maybe a slight list to port at the moment over the new message center. As with all of us, some times we do something without really thinking all the way thru it, and then we need to get tighten'd up a bit. A whole lot of frustration and attitudes could have been avoided, and actually a lot of positive goodwill attained had you done a bit more futzing with your new system before rolling it out without any prior notice, and then fixing it on the fly. SNAFU, but not FUBAR. Overall, Auction Arms is still the place to be, for me at least! (kiss, kiss). |
| Former Seller: Hogheaven(93-1-1) | Post#212 - Posted: 08/25/2006 at 05:12:09 |
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Hi Guys! HH's wife here again..... I continue to support this feature since it greatly reduces the number of SPAM messages we get with the direct email system. No-one seems to be mentioning this positive side-effect. Many people DON'T spend $$$ to buy and $$$ to keep up with the latest versions of virus checkers, firewalls and spam filters. So when they send us a direct e-mail message & we answer - they have our e-mail address & there is an immediate increase in the number of spam messages - not to mention that our email address is now in their address book & very vulnerable for future hacker events. Yes, when we have a buyer, we communicate using direct e-mail, but 1 buyer with our address is far less risk than 10 potential buyers with our address. Yes, the feature is still a little "clunky" but has anyone who has blasted AA staff actually spent time writing code & programming a complex program like this auction site? It's not that easy & 1 typo can wreck a function. Give the guys a break - they are responsive & responsible gentlemen. Keep up the good work - it is appreciated! And... I'm NOT a Democrat. |
| Buyer: Purveyor 152(59-0-1) | Post#213 - Posted: 08/25/2006 at 09:08:24 |
| (no avatar) | Hi Manny, Thank you for your responce. Let me try again to make this clear. (1) My message to the seller was sent thru the message center. (2) The email from the seller was instantantaneous. (3) Both messages appeared on the auction immediately. (4) The sellers message to me took two days to show up in the message center. A 48 hour delay is not more reliable. |
| Former Seller: Petesguns(216-0-0) | Post#214 - Posted: 08/25/2006 at 09:13:26 |
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Yes, the new system seems to work at this point in time. Perhaps there were issues that AA had to solve to prevent internal problems. However, I sincerely hope that the ONE good thing that will come out of this whole hoopla is that AA learns that their members are astute enough to know when something half-baked is being force fed to us. I hope they learn that we have alot of ideas that we are willing to share with the staff to help solve their problems, while not making a mess. I hope they learn that they need to FULLY think out a situation before implementing a cure to a problem that causes more of a problem. Kinda like aiming before you shoot? I hope they learn that just doing something because they can does NOT fly with the members that feed them. Perhaps they will realize that new things are NOT bad when properly developed, and properly presented to their members. Firelane hits the nail on the head with his comments. Hopefully AA is listening and handles the NEXT new gizmo they have planned a bit more effectively. This still is the best site available, even with glitches like this new mail system. Let's just try to keep this type of SNAFU from becoming a FUBAR, OK? Cheers, Tom |
| Thread Admin: AuctionArmsCeo(3-0-0) | Post#215 - Posted: 08/25/2006 at 10:35:29 |
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Purveyor 152 - if the seller's message took two days to show up in the message center, that's because the seller took two days to post it. The message center is simply a database with a front end written in Cold Fusion. The path that an email has to follow in order for it to be delivered successfully is a complicated and labyrinthian. Email has to go from your client to your server, across the internet and through any number of gateways, spam filters, and firewalls to the destination server, where it is downloaded into the receiver's email client and then read. Many points of failure along the way. Unlike email, in our new message center, messages aren't actually "sent" anywhere. The best analogy I can give is that when someone sends you something via the message center, they're putting something on a shelf - and there it remains until you pick it up by reading it. It's literally that simple.
HH, Firelane, and Petesguns - thanks for your input. I'll be the first to admit that we probably didn't think this through as well as we should have. We had a number of goals to accomplish, and it seems we didn't have a notion as to the true impact our changes made to the process. Next time, we'll try BETAing a new idea before we foist it on the masses. Maybe get a little input before the roll, yes? Anyway, thanks for helping us straighten this out - we'll continue to make this better. |
| Former Seller: WILLIE TA(987-0-0) | Post#216 - Posted: 08/25/2006 at 15:20:50 |
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MANNY WHEN IS THE MASS UPLOAD AND MASS DELETE COMING TO MANAGE MY PICS? LOTS OF US LIKE GIVING LOTS OF GOOD PICS FOR OUR AUCTIONS TO SHOW EVERY PART OF THE FIREARM SO WE DO NOT HAVE TO TAKE EXTRA PICS. IT WOULD BE MUCH EASIER IF WE COULD DO MORE THAN ONE PIC AT A TIME AND WE DO NOT HAVE TO WAIT FOR ALL THE EXTRA PICS TO UPLOAD AFTER EACH PIC IS POSTED OR DELETED. |
| Former Seller: Kaycee(468-0-0) | Post#217 - Posted: 08/27/2006 at 16:08:48 |
| (no avatar) | Oh Woe Is Me! I just listed some items for auction and found out the Manny, Bob & the others hadn't contacted me to find out if the changes were ok. Gosh, had 2 calls today from Sear's & General Motors to find out if it was ok to make changes in thier operation. You guys from California are getting pretty cavalier with OUR site. Glad the wife was ourside hanging up the wash on the clothes line. She would have heard WAILING & KNASHING of TEETH that would make her skin crawl. Oh well I just live with the changes in the Description & Shipping portions of the acutions from now on! That's the honest opinion of this old Wyoming Cowboy! |
| Former Seller: OLD RATTLER(115-0-0) | Post#218 - Posted: 08/27/2006 at 16:14:08 |
| (no avatar) | Well ; Been going round and round with a seller , and MY messages to him are not showing up on my e-mail list like they did before the changes . Do you have a record of these messages Manny ? Or did you destroy that option also ? |