(Forum Home)--->(System Info & Announcements)--->(New Communication Feature)
| Thread Admin: AuctionArmsCeo (3-0-0) (Last 10 Posts) | Posted: 08/07/2006 at 14:00:00 |
| Total Posts: 318 |
Thread Title: "New Communication Feature"
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| Thread Admin: AuctionArmsCeo (3-0-0) (Last 10 Posts) | Posted: 08/07/2006 at 14:00:00 |
| Total Posts: 318 |
Thread Title: "New Communication Feature"
|
| Buyer: Purveyor 152(59-0-1) | Post#201 - Posted: 08/24/2006 at 08:13:37 |
| (no avatar) | A question ask of a seller early this week thru your new system resulted in a quick responce by email from the seller. The answer by your new system did not show up for two days. Please tell me what value is a communication system that takes 48 hours for a message to get thru. Seems that you have reinvented snail mail. |
| Former Seller: carls-gunparts(188-0-0) | Post#202 - Posted: 08/24/2006 at 11:41:20 |
| (no avatar) | Hello AuctionArmsCeo, I sent a payment reminder email through your new communication system to a (slow pay / possible no pay) winning bidder. I received a copy of the payment reminder email I sent, but there is not any record of the email I sent in the "From Me" read or unread section of My Messages. Since the payment reminder I sent went through your new system, and I received a copy of the message, should I assume the other party has also received the message? |
| Former Seller: BPCR(328-0-0) | Post#203 - Posted: 08/24/2006 at 13:42:09 |
| (no avatar) | I miss the DOG? |
| Former Seller: Mars_308(14-0-0) | Post#204 - Posted: 08/24/2006 at 15:56:22 |
| (no avatar) | me too....Dog gone |
| Former Seller: Firelane(78-0-0) | Post#205 - Posted: 08/24/2006 at 16:54:47 |
| (no avatar) | I'm a little slow here. I assume your referring to JacktheDog, right? I just went a checked the gun auctions and no JacktheDog. Tell me he didn't go elsewhere, please. |
| Former Seller: OLD RATTLER(114-0-0) | Post#206 - Posted: 08/24/2006 at 19:59:01 |
| (no avatar) | Jack The Dog, Willie Ta , and Northwest Armory . |
| Former Seller: Petesguns(216-0-0) | Post#207 - Posted: 08/24/2006 at 20:31:15 |
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Personally, the last batch of auctions I just had close resulted in no questions. I do NOT know if that was because there were none or if it was because of the new WONDER TOOL AA has seen fit to give us. However, I do know that if I changed something in my shop that generated so much controversy and upset customers as this latest gem AA has given us, I know I would have s***canned it FAR earlier than AA has let this mess percolate. Whether or not the system works, or even has ANY redeeming qualities, the very fact that it has upset SO many sellers should be enough to make AA dump it in the creek and get back to where they were. Not doing so makes me think that AA either is TOTALLY oblivious to the desires of it's members, OR, is of the opinion that they know what is best for us, (like our friends in Hillaryville?). Regardless of whether it is a good system, I know I do not like the fact that all of us sellers who are upset are being ignored. Something is not right here, and the end result is going to be to the detriment of ALL involved, and to the benefit of AA's competition AND the gungrabbers. Just my 2 cents worth, Tom @ Petesguns. |
| Former Seller: WILLIE TA(987-0-0) | Post#208 - Posted: 08/24/2006 at 21:50:16 |
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TO ALL CONCERNEDJACKTHEDOG, NWARMORY, MUCKER, AND I ALL DECIDED TO TAKE THE WEEK OFF. WE ARE STILL ON AA FOR NOW. |
| Former Seller: carls-gunparts(188-0-0) | Post#209 - Posted: 08/24/2006 at 23:08:56 |
| Thread Admin: AuctionArmsCeo(3-0-0) | Post#210 - Posted: 08/24/2006 at 23:09:37 |
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Purveyor 152 - if you sent a message through our system to a seller, then it gets delivered two ways. The first way is through our new message center straight to the seller in his Auction Arms inbox. That process is instantaneous. The second way is through an email from our email server to the seller's email server. How long that takes can range from a few minutes to many hours, depending on the route that it needs to take. If the seller used our system to reply to you, his response would get to you immediately - via email and our message center. If the seller used email to repond to you, then it take however long an email would take - and that message won't appear in the message center. This is why we're trying to perfect the message center - it's more reliable. carls-gunparts - after a saga of epic proportions, I tracked down the problem and now thanks to you, messages are now traveling through our system correctly. They were being sent by email, but not being sent through the message center - a bit of leftover code. As a reward from bringing this to my attention, I issued a credit of $50 to your Auction Arms account. I've spoken with JackTheDog, and he chuckled at the suggestion that he was leaving Auction Arms. He said was taking the week off to get some work done around the house, and he'll again be listing on Sunday. While he doesn't like the latest controversy and had some well considered suggestions, I get the impression he thinks we can work this out. NWArmory is currently listing items with us, and had a great suggestion that I'm about to roll out. Sellers will appreciate his ideas, as it takes a lot of work out of notifying winning bidders.
The bottom line for those who keep asking is - the Auction Arms Message Center is here to stay. Get used to it. If you don't like something about it, let me know and maybe I'll even pay you for your help. I know change is difficult, but I'm always listening to how we can improve our product. If you've been reading the forums for any amount of time, the fact that we listen is well established. But the bottom line is that we need the Message Center - it solves a number of large problems for us - tightens up the ship, so to speak. So please be patient, and tell me how I can make it better. That's all I'm asking. Thanks for using Auction Arms.... |