(Forum Home)--->(System Info & Announcements)--->(New Communication Feature)
| Thread Admin: AuctionArmsCeo (3-0-0) (Last 10 Posts) | Posted: 08/07/2006 at 14:00:00 |
| Total Posts: 318 |
Thread Title: "New Communication Feature"
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| Thread Admin: AuctionArmsCeo (3-0-0) (Last 10 Posts) | Posted: 08/07/2006 at 14:00:00 |
| Total Posts: 318 |
Thread Title: "New Communication Feature"
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| Former Seller: cad1958(139-0-0) | Post#101 - Posted: 08/11/2006 at 16:21:45 |
| (no avatar) | It appears that the 'ask seller a question' messages default to public. I sent myself one and that's the way it appeared. You (seller) have to manually change it to private. I thought AA was going to make it the 'other way round'?? AACEO Post #60 says: - by default, it's private. If the seller wants everything private, now the seller can choose to keep everything that way. I hope that satisfies everyone's issues with privacy. |
| Former Seller: Pappa Jim(9-0-0) | Post#102 - Posted: 08/11/2006 at 17:29:27 |
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Well seems AA has a lot of thinking to do. It comes down to 1 fact and that’s if AA don't get there head out of there a** on this issue they are going to lose allot of sellers and there by a lot of sales commissions.
AA consider this. First you say this is designed to better protect your business interests by reducing off auction sales. But if you keep this you will lose all these sellers. So you will lose allot more money than you would with off auction sales. I have no doubt that the ones saying they will leave will. These are honorable men that when they say they will do something they will do it. Don't gamble that they are full of sh** when the say they will leave because I really think you will lose. Second you say this is designed to protect me. I am an adult, I appreciate your concern, but I have been able to take care of myself for quite a few years now and I think I'd prefer to do it myself then to have to rely on you to protect me. Common guys don’t you think that I got enough problems with Hillary, Rosie O'Donnel, and Fat A** Kennedy telling me how much better my life will be when I let them do my thinking for me. Let me state this clearly, since Bob asked us to. I do more buying on AA than selling. If AA dosn't have the sellers I like and want to buy from, then I won't need AA. You are in the business of putting buyers and sellers together. If you can't provide me this service then why would I want to spend my time or money with your site. So it boils down to this. If you lose sportsmanssupply, willie ta, jackthedog, petesguns and the other good sellers then you lose me as a buyer. |
| Former Seller: Petesguns(210-0-0) | Post#103 - Posted: 08/11/2006 at 18:17:58 |
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Well stated mirandavold. However, I fear that we are not being heard. Seems as though we have a developing situation where we ALL are going to be losers; AA in the wallet, and the members in good trading in guns on the former best site there was. Time will tell, but based on what we have gotten so far and what has been voiced, I am not as optimistic as I could be. I do not expect AA to be forthcoming for a while. Even though there are those of us who WERE going to post auctions this weekend, (wow, I get the weekend off), I don't expect any response now till next week. The AA world awaits........... |
| Former Seller: Wild West Guns(580-1-3) | Post#104 - Posted: 08/11/2006 at 18:20:20 |
| (no avatar) | Well Pete i am gonna post a few, funny thing is, I have an email link right in my description and no one has really ever used it to date LOL. |
| Former Seller: Petesguns(210-0-0) | Post#105 - Posted: 08/11/2006 at 18:30:43 |
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I also list my email address. When and if I decide to use AA again, I will list right in the body of the auction, a link direct to me to ask questions, and will probably state that I will not use the AA mechanism. 'Course, that will probably get me booted off, but right now, my judgement is too clouded to be thinking about the big picture. BUT, AA's judgement seems to be suffering from the same malady. Take care, Tom. |
| Former Seller: kats(239-0-0) | Post#106 - Posted: 08/11/2006 at 19:19:38 |
| (no avatar) | I've been away most of the day - just got back to find a message from a potential buyer about an item. I went to the item to post a reply - it's closed. I can't even let the potential buyer know the answer to his question. Really a great way of doing busines. Can't communicate with the customer. |
| Former Seller: kats(239-0-0) | Post#107 - Posted: 08/11/2006 at 20:41:23 |
| (no avatar) | I stand corrected - I had previously stated that bob has not responded to my emails or phone messages. He did notify us of a fradulant bidder on one of our auctions and when we were having ISP/Domain problems in the first part of July the end of June he did send us an email asking about us. But, he never has responded to our phone or emails asking specific questions about reduced rates. He thinks I forgot to leave a number to be reached at. bob feels this miss communications would be solved by their new email methodology. I feel I just lost a sale today as a result of the new methodology. I have no idea of who sent a quiry about an auction and I could not get back to him to respond to his quesitons - the auction closed. I did relist the item with a few changes hopefully answering the potential buys questions. But, it's just not the same as responding directly to the customer in response to his questions. |
| Former Seller: Petesguns(212-0-0) | Post#108 - Posted: 08/12/2006 at 05:34:36 |
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kats, sorry about your lost sale. I am sure you are not the only one. That is why I don't have anything listed right now. I just don't want the hassle. I can only hope that our concerns aren't falling on deaf ears. |
| Seller: Gunrunner 44(136-0-1) | Post#109 - Posted: 08/12/2006 at 07:01:38 |
| (no avatar) | Sorry, but I don't care for this new feature. You have to communicate with buyers in a more direct and private way to sell these items. This is like trying to communicate with a buyer in a language he doesn't understand, which will result in fewer sales. |
| Former Seller: Elitist(75-0-0) | Post#110 - Posted: 08/12/2006 at 08:23:51 |
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As a buyer and only an occasional seller, this change isn't going to affect me much, but I still think it's unwise.
Many times I see items listed incorrectly: for example, I know a great deal about Webley revolvers and Continental "Constabulary" copies, and many, many times the inferior continental guns are listed as "Webleys," which they most assuredly aren't. I usually write to the seller, as a way to help him correct the description so that he doesn't end up being accused of misrepresentation. Similarly, I often see legal antiques for sale with a requirement that they be shipped to an FFL, which adds needless paperwork and expense, and may cost someone a sale. I point this out to the seller, and almost always the ad copy is changed. The old system kept the communication between me and the seller, and any needed changes could be made quietly. This new system means that the comments I make on the auction get published openly, the auction may very well be "sabotaged" when the intent was really to improve it. I agree with most of the bigger sellers, insisting on this change is going to cost you far more in lost sales than off-auction sales ever did or could. It seems as if AA doesn't trust their sellers (that may not be the intent, but that's how it looks) or buyers. AA has always in the past been willing to listen to suggestions and advice from the community of users, and it's time for you to do it again. The open comment system should be abandoned, or at least modifed so that BOTH the seller and the buyer can keep comments confidential. Mandating that they be open to display hurts sellers, and it's the sellers who pay your commission. In short, honking off people like Jack the Dog and Petesguns and other large vendors is NOT smart policy. Go back to the way it was and accept the minor losses from cheaters as a cost of doing business. It will cost you less than what you've done is going to, in the end. |
