(Forum Home)--->(System Info & Announcements)--->(New Communication Feature)
| Thread Admin: AuctionArmsCeo (3-0-0) (Last 10 Posts) | Posted: 08/07/2006 at 14:00:00 |
| Total Posts: 318 |
Thread Title: "New Communication Feature"
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| Thread Admin: AuctionArmsCeo (3-0-0) (Last 10 Posts) | Posted: 08/07/2006 at 14:00:00 |
| Total Posts: 318 |
Thread Title: "New Communication Feature"
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| Former Seller: WILLIE TA(983-0-0) | Post#71 - Posted: 08/10/2006 at 20:01:18 |
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BOB BOY ARE MY PHONES RINGING OFF THE HOOK OVER THIS THING AND E MAILS COMING IN EVERY 5 MINUTES. THE QUESTION I AM GETTING FROM A QUITE A FEW SELLERS AND SOME BUYERS IS. "WHY IS AA GOING INTO A SELF DESTRUCT MODE?" |
| Seller: jackthedog(3362-0-2) | Post#72 - Posted: 08/10/2006 at 20:59:48 |
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This has probably been covered already...but at the risk of repeating someone I'll voice one specific complaint and then some generalities. Compaint: I can no longer send a photo directly to someone who's requested a special picture. Instead, I have to add it to the auction. Not that I'm trying to hide anything, but I would prefer to decide what photos I will include on my auction. Not to mention the extra work involved in posting a photo to an auction versus a quick email. Trust me when I say that I'm overworked already and don't need additional complications. In general, the system feels cumbersome and I don't care for it at all. I suspect that this change will not be healthy for the site since I see that a lot of folks are quite upset about it. Many people seem to sense a lack of trust which is probably the thing that galls us the most. While it would certainly be great to eliminate the email communications problems, to do so to the extreme dislike of those who were satisfied with the site before seems heavy handed. If the site becomes too difficult to use and there becomes a feeling of distrust between the site and the users, people will naturally gravitate toward an easier option. I have no intention of jumping shipping, I like it here and have built my business around this website. I simply want AuctionArms to remain a healthy, strong business so that I can continue doing what I do. If this new change weakens the site, it's bad for all of us. |
| Former Seller: Petesguns(210-0-0) | Post#73 - Posted: 08/11/2006 at 06:37:49 |
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AA-Bob, you want specifics.....read Jackthedog's post. Gets right to the point. We don't like being not trusted, we like the quick way we had to do things in the past. PERIOD. Seems like maybe the score per this forum so far is about everyone to, against. Maybe you can pull some sort of a feeling about what to do from that! The whole feeling is VERY heavy handed, and seems to have been shoved down our throats without any warning or input from any of the members. To me, that is not the way to run this place, but I am only a small seller. Maybe seems to me also that the opinions of the masses don't count anymore. |
| Former Seller: Sportsmanssupply(1544-0-3) | Post#74 - Posted: 08/11/2006 at 07:07:50 |
| (no avatar) | AA Bob and Manny:I am not the one who has to deal with the specifics so I'll only say that I deal with the people side of my company not the computer side.My suggestion is to check with guys like Mark and Herb prior to making more changes.I'm not one of the guys who built this site but am doing well here.No doubt I could do well on the other site as well.I like it here and like the staff and just the feel.Please smooooze this over and lets get back to a good feel again.Thanks.Grant |
| Former Seller: obi1gr(2911-39-48) | Post#75 - Posted: 08/11/2006 at 07:39:23 |
| (no avatar) | I now no longer have the correspondence between my bidders and myself to rely on in case of a problem. Again, please return the email system to the way it was. The few bucks you're losing from off auction sales is nothing compared to the thousands of dollars you get from on auction sales and keeping your sellers happy. It is, after all, the sellers who give you your revenue. Pissing us off, will most likely, unfortunately, cause us to find other outlets for our goods. |
| Former Seller: litetrigger(79-0-0) | Post#76 - Posted: 08/11/2006 at 07:47:27 |
| (no avatar) | I have enjoyed this auction for years, met and talked with AA people at the gun shows, it seemed that we were all in it together and had the same goals. I have, as most others directed email offers on items that did not sell, to do the "buy it now" plan. The new plan seems like a different set of people are running the show. Maybe "one bad apple does spoil the whole bunch" Litetrigger |
| Former Seller: davessporting(1144-3-9) | Post#77 - Posted: 08/11/2006 at 07:49:08 |
| (no avatar) | Please go back to the old way.Im so confused don't understand. to many things for me to do. Thanks paul at daves sporting |
| Former Seller: Petesguns(210-0-0) | Post#78 - Posted: 08/11/2006 at 07:49:47 |
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Yet more feedback about this wonderful new system. Are we getting the message yet? Yes I am being a pain in the butt, but I have NEVER hidden my feelings. |
| Former Seller: kats(239-0-0) | Post#79 - Posted: 08/11/2006 at 08:00:59 |
| (no avatar) | Well, now we have 2 reasons AA has changed the way emails work. The first was off auction selling now it's because of complaints about he said she said. Which is it - I'm inclind to believe the off auction selling is the reason for the changes. I, as others, have relisted a closed auction to sell it if contacted by someone trying to negotiate a better price after closing. Many, who always returns my emails and phone calls, and bob, who never returns a call or an email, as others have stated - you are looking at this from a greed perspective - how much $s are you loosing to off auction sales. I don't know and I don't care - as the other reputable dealers/sellers that use AA don't do that - they relist the auction. Now let me ask - Who is going to monitor all the emails to stop a seller/buyer from including their email address for someone to contact them directly. Off auction sales will continue even tho the good guys, which I would venture to say are the majority of your customers, don't do it and don't subscribe to it. |
| Former Seller: WILLIE TA(983-0-0) | Post#80 - Posted: 08/11/2006 at 08:30:45 |
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WELL I WILL SAY IT ONCE AGAIN. YOU GUYS ARE MAKING IT TOUGHER FOR US TO COMMUNICATE WITH THE CUSTOMERS WHICH TAKES MORE TIME FROM OUR LIVES WHICH WILL RESULT IN LESS AUCTIONS ON THE SITE OR GO TESTING THE WATERS ON THE OTHER SITE AS QUITE A FEW HAVE TOLD ME. DO YOU REALLY WANT THAT? THE END RESULT WILL BE SOMEONE SEEING THIS LITTLE WAR WITH TOP SELLERS AND STARTING ANOTHER GUN AUCTION WITH SUPER EASE OF OPERATION.
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