(Forum Home)--->(System Info & Announcements)--->(New Communication Feature)
| Thread Admin: AuctionArmsCeo (3-0-0) (Last 10 Posts) | Posted: 08/07/2006 at 14:00:00 |
| Total Posts: 318 |
Thread Title: "New Communication Feature"
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| Thread Admin: AuctionArmsCeo (3-0-0) (Last 10 Posts) | Posted: 08/07/2006 at 14:00:00 |
| Total Posts: 318 |
Thread Title: "New Communication Feature"
|
| Former Seller: Firelane(78-0-0) | Post#211 - Posted: 08/25/2006 at 03:04:32 |
| (no avatar) | It is my observation that you folks at Auction Arms do listen, and do respond. In fact you normally do so in such timely fashion that when it takes a little more time we freak out and think your blowing us off. I know what a nightmare contacting eBay is, as many here do. So you all are still running a fine ship, with maybe a slight list to port at the moment over the new message center. As with all of us, some times we do something without really thinking all the way thru it, and then we need to get tighten'd up a bit. A whole lot of frustration and attitudes could have been avoided, and actually a lot of positive goodwill attained had you done a bit more futzing with your new system before rolling it out without any prior notice, and then fixing it on the fly. SNAFU, but not FUBAR. Overall, Auction Arms is still the place to be, for me at least! (kiss, kiss). |
| Former Seller: Hogheaven(93-1-1) | Post#212 - Posted: 08/25/2006 at 05:12:09 |
| (no avatar) |
Hi Guys! HH's wife here again..... I continue to support this feature since it greatly reduces the number of SPAM messages we get with the direct email system. No-one seems to be mentioning this positive side-effect. Many people DON'T spend $$$ to buy and $$$ to keep up with the latest versions of virus checkers, firewalls and spam filters. So when they send us a direct e-mail message & we answer - they have our e-mail address & there is an immediate increase in the number of spam messages - not to mention that our email address is now in their address book & very vulnerable for future hacker events. Yes, when we have a buyer, we communicate using direct e-mail, but 1 buyer with our address is far less risk than 10 potential buyers with our address. Yes, the feature is still a little "clunky" but has anyone who has blasted AA staff actually spent time writing code & programming a complex program like this auction site? It's not that easy & 1 typo can wreck a function. Give the guys a break - they are responsive & responsible gentlemen. Keep up the good work - it is appreciated! And... I'm NOT a Democrat. |
| Buyer: Purveyor 152(59-0-1) | Post#213 - Posted: 08/25/2006 at 09:08:24 |
| (no avatar) | Hi Manny, Thank you for your responce. Let me try again to make this clear. (1) My message to the seller was sent thru the message center. (2) The email from the seller was instantantaneous. (3) Both messages appeared on the auction immediately. (4) The sellers message to me took two days to show up in the message center. A 48 hour delay is not more reliable. |
| Former Seller: Petesguns(216-0-0) | Post#214 - Posted: 08/25/2006 at 09:13:26 |
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Yes, the new system seems to work at this point in time. Perhaps there were issues that AA had to solve to prevent internal problems. However, I sincerely hope that the ONE good thing that will come out of this whole hoopla is that AA learns that their members are astute enough to know when something half-baked is being force fed to us. I hope they learn that we have alot of ideas that we are willing to share with the staff to help solve their problems, while not making a mess. I hope they learn that they need to FULLY think out a situation before implementing a cure to a problem that causes more of a problem. Kinda like aiming before you shoot? I hope they learn that just doing something because they can does NOT fly with the members that feed them. Perhaps they will realize that new things are NOT bad when properly developed, and properly presented to their members. Firelane hits the nail on the head with his comments. Hopefully AA is listening and handles the NEXT new gizmo they have planned a bit more effectively. This still is the best site available, even with glitches like this new mail system. Let's just try to keep this type of SNAFU from becoming a FUBAR, OK? Cheers, Tom |
| Thread Admin: AuctionArmsCeo(3-0-0) | Post#215 - Posted: 08/25/2006 at 10:35:29 |
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Purveyor 152 - if the seller's message took two days to show up in the message center, that's because the seller took two days to post it. The message center is simply a database with a front end written in Cold Fusion. The path that an email has to follow in order for it to be delivered successfully is a complicated and labyrinthian. Email has to go from your client to your server, across the internet and through any number of gateways, spam filters, and firewalls to the destination server, where it is downloaded into the receiver's email client and then read. Many points of failure along the way. Unlike email, in our new message center, messages aren't actually "sent" anywhere. The best analogy I can give is that when someone sends you something via the message center, they're putting something on a shelf - and there it remains until you pick it up by reading it. It's literally that simple.
HH, Firelane, and Petesguns - thanks for your input. I'll be the first to admit that we probably didn't think this through as well as we should have. We had a number of goals to accomplish, and it seems we didn't have a notion as to the true impact our changes made to the process. Next time, we'll try BETAing a new idea before we foist it on the masses. Maybe get a little input before the roll, yes? Anyway, thanks for helping us straighten this out - we'll continue to make this better. |
| Former Seller: WILLIE TA(987-0-0) | Post#216 - Posted: 08/25/2006 at 15:20:50 |
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MANNY WHEN IS THE MASS UPLOAD AND MASS DELETE COMING TO MANAGE MY PICS? LOTS OF US LIKE GIVING LOTS OF GOOD PICS FOR OUR AUCTIONS TO SHOW EVERY PART OF THE FIREARM SO WE DO NOT HAVE TO TAKE EXTRA PICS. IT WOULD BE MUCH EASIER IF WE COULD DO MORE THAN ONE PIC AT A TIME AND WE DO NOT HAVE TO WAIT FOR ALL THE EXTRA PICS TO UPLOAD AFTER EACH PIC IS POSTED OR DELETED. |
| Former Seller: Kaycee(468-0-0) | Post#217 - Posted: 08/27/2006 at 16:08:48 |
| (no avatar) | Oh Woe Is Me! I just listed some items for auction and found out the Manny, Bob & the others hadn't contacted me to find out if the changes were ok. Gosh, had 2 calls today from Sear's & General Motors to find out if it was ok to make changes in thier operation. You guys from California are getting pretty cavalier with OUR site. Glad the wife was ourside hanging up the wash on the clothes line. She would have heard WAILING & KNASHING of TEETH that would make her skin crawl. Oh well I just live with the changes in the Description & Shipping portions of the acutions from now on! That's the honest opinion of this old Wyoming Cowboy! |
| Former Seller: OLD RATTLER(115-0-0) | Post#218 - Posted: 08/27/2006 at 16:14:08 |
| (no avatar) | Well ; Been going round and round with a seller , and MY messages to him are not showing up on my e-mail list like they did before the changes . Do you have a record of these messages Manny ? Or did you destroy that option also ? |
| Former Seller: Mars_308(14-0-0) | Post#219 - Posted: 08/27/2006 at 18:15:05 |
| (no avatar) | AA: We still need to be able to delete old messages in the "from" and the "to me" areas in my messages....Just trying to help. |
| Buyer: BobInWis(15-0-0) | Post#220 - Posted: 08/28/2006 at 09:30:12 |
| (no avatar) | I have sampled the mail you are getting on this new feature and decided to add my own perspective. Several weeks ago, when we returned from vacation after almost 3 weeks I saw an item that looked interesting. I queried a seller on that item. I know him quite well through AA and included a couple of personal items. Lo and behold, this message hit the auction item for all to see. I apologized to him and will probably not use this feature any more. My suggestion: Put a box on the message entry panel to click on and send the message via normal email as you used to do and let your users decide which way to go. Regards, BobInWis |