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Thread Admin: AuctionArmsCeo (3-0-0) (Last 10 Posts) Posted: 08/07/2006 at 14:00:00
Total Posts: 318
Thread Title: "New Communication Feature"
AuctionArmsCeo Buyers and sellers can now communicate with each other through the auction. Any messages sent between buyer and seller are now posted into the auction. We've found that sellers were having to repeatedly answer the same questions over and over, and by posting their reponse into the auction, they now answer everyone else's questions, too.
-manny
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Seller: Gunrunner 44(136-0-1) Post#109 - Posted: 08/12/2006 at 07:01:38
(no avatar) Sorry, but I don't care for this new feature. You have to communicate with buyers in a more direct and private way to sell these items. This is like trying to communicate with a buyer in a language he doesn't understand, which will result in fewer sales.

Former Seller: Elitist(75-0-0) Post#110 - Posted: 08/12/2006 at 08:23:51
Elitist As a buyer and only an occasional seller, this change isn't going to affect me much, but I still think it's unwise.

Many times I see items listed incorrectly: for example, I know a great deal about Webley revolvers and Continental "Constabulary" copies, and many, many times the inferior continental guns are listed as "Webleys," which they most assuredly aren't. I usually write to the seller, as a way to help him correct the description so that he doesn't end up being accused of misrepresentation. Similarly, I often see legal antiques for sale with a requirement that they be shipped to an FFL, which adds needless paperwork and expense, and may cost someone a sale. I point this out to the seller, and almost always the ad copy is changed.

The old system kept the communication between me and the seller, and any needed changes could be made quietly. This new system means that the comments I make on the auction get published openly, the auction may very well be "sabotaged" when the intent was really to improve it.

I agree with most of the bigger sellers, insisting on this change is going to cost you far more in lost sales than off-auction sales ever did or could. It seems as if AA doesn't trust their sellers (that may not be the intent, but that's how it looks) or buyers. AA has always in the past been willing to listen to suggestions and advice from the community of users, and it's time for you to do it again. The open comment system should be abandoned, or at least modifed so that BOTH the seller and the buyer can keep comments confidential. Mandating that they be open to display hurts sellers, and it's the sellers who pay your commission.

In short, honking off people like Jack the Dog and Petesguns and other large vendors is NOT smart policy. Go back to the way it was and accept the minor losses from cheaters as a cost of doing business. It will cost you less than what you've done is going to, in the end.

Former Seller: dinyart(63-0-0) Post#111 - Posted: 08/12/2006 at 08:29:53
(no avatar) I am just a small seller that has been with AA for some time now and really enjoyed using your site for some of the features and service that you provide over GB. This new system is complicated and time consuming for me, I can imagine what it would be like for the big sellers to attempt responding to questions.. You do know that GA allows users to submit there sales on an honesty basis... I can't imagine that the new system is really going to save AA that much money vs loosing alot of the great sellers and buyers that will stray to other sites to find the items that use to be listed on AA.. I would request the system be restored to normal before there are alot of Sellers & Buyers move to another site...

Former Seller: Petesguns(212-0-0) Post#112 - Posted: 08/12/2006 at 08:52:46
Petesguns Thanks Elitist, EXTREMELY well said, and much more calmly than I am capable of!

Former Seller: texjack(228-0-4) Post#113 - Posted: 08/12/2006 at 09:22:05
(no avatar) I had five auctions end yesterday, and I have not re-listed them today(Friday). I certainly feel a sense of loyalty to AA. I came aboard when E-Bay quit selling guns, and that was a long time ago. But a wise man once said: "Everything changes, nothing stays the same forever". In a free society, AA has every right to run their site as they see fit, and buyers and sellers have an equal right to participate, or not. Communication is the key to such a relationship. I have read every post in this thread, and I don't think there is any confusion over what we as buyers and sellers think of the changes that have been made. I for one, don't see a lot of positive response, and I simply can't afford to have guns laying idle. I am a man of my word, and I don't make idle threats. So the five expired auctions are going elsewhere. As my auctions expire, I will move them as well. I feel bad about it, and it is not my intention to burn any bridges. If the new changes are done away with completely, I will be more than happy to return to the "old" Auction Arms that I was content to do business with all these years.

Former Seller: rootmanslim(150-3-2) Post#114 - Posted: 08/12/2006 at 09:46:43
(no avatar) Boy Oh Boy How do you spell STUPID? Welcome to GunBroker.com is all I have to say. California paranoia is even moving into AA.

Former Seller: Petesguns(212-0-0) Post#115 - Posted: 08/12/2006 at 10:06:20
Petesguns Agreed, Root, agreed, or should we just say greed, period.

Buyer: Purveyor 152(58-0-1) Post#116 - Posted: 08/12/2006 at 10:32:28
(no avatar) All of this is so sad. I hope in years to come we will not have to reminisce over the Late Great Auction Arms.

Former Seller: Petesguns(212-0-0) Post#117 - Posted: 08/12/2006 at 10:35:23
Petesguns I don't think we will have to wait years!

Former Seller: Petesguns(212-0-0) Post#118 - Posted: 08/12/2006 at 10:58:58
Petesguns Check the numbers of auctions in a week or two, especially the Penny Auctions on guns! I think that will predict what is in store for the future of Auction Arms, unless it goes back to what it was!

IF IT AIN'T BROKE, WHY DO YOU HAVE TO FIX IT?????????????

AA IS STARTING TO ACT LIKE A BUNCH OF DEMOCRATS!!!!!

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