try posting you question in the Help!?! section of the
Discussion Forum. If you're having a problem with the
site - a technical problem where the site isn't functioning as expected, post your problem in the Discussion Forum and
an GunAuction.com staff member or user will give you a hand. If you have comments or suggestions
on how we can make GunAuction.com better, again - the Discussion Forum is a good spot for it.
For those problems that require more privacy, or the personal attention of an GunAuction.com staff member, we have a number of ways you can contact us, depending on what your question is. Please keep your messages brief and to the point. Please try not to yell at us. We're people, too. And while we'll help anyone, we're a lot more inclined to help those folks who are polite.
Registration@AuctionArms.com OR (877)486-2828 Option 1, 10am-5pm PST - This is our Registration email address, for those folks who are having trouble registering and need assistance. Did you recently register and is your account still disabled? Make sure you follow the instructions in your confirmation email to complete your registration. Lost your password? Visit our Lost Passwords link to have it sent to you. Want to change your registration? Visit Update My Info.
Support@AuctionArms.com OR (877)486-2828 Option 1, 10am-5pm PST - Do you have a general question that you need help with? Did you try posting it in the Discussion Forum and you didn't get a satisfactory answer? Give us a holler....
Billing@AuctionArms.com OR (877)486-2828 Option 1, 10am-5pm PST - This is our Billing email address. If you want to know how much it costs to use GunAuction.com, that answer can be found in our GunAuction.com Fees page. If you're a seller who has recieved an email confirmation from Billing, and you want to know what the receipt is for, you can look it up by logging in to Billing on the front page.
Dispute@AuctionArms.com OR (877)486-2828 Option 1, 10am-5pm PST - In the unfortunate event that you have a Dispute with either a buyer or seller, please use this email address to contact us.
TheHeat@AuctionArms.com OR (877)486-2828 Option 1, 10am-5pm PST - Keep GunAuction.com a safe place to do business - report troublemakers! We're not talking about people who bug you or aren't polite enough for your liking. We're talking about folks that are blatantly breaking our rules. Help us out!
For general support questions, naturally we would prefer that you send us an email before calling, as it's easier to keep track of the problem should we need to refer back to it. But if you still need to talk to us, or it's an emergency, we're on the West Coast and we keep normal business hours, so don't expect us to be there at 1AM. If you call, and we're not there, either leave a message or shoot us an email. Thanks for your patience and thanks for using our service.
-Manny Dela Cruz