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Thread Admin: AuctionArmsCeo (6-0-0) Posted: 02/20/2009 at 17:47:30
Total Posts: 87
Thread Title: "Additional Security Measures"
AuctionArmsCeo Unfortunately, we've had to implement a new security measure which we hope won't inconvenience too many folks. In closed auctions, we've now screened all bidder nicknames, except to those that have participated in the auction. In other words, if you're a bidder, you can see your nickname and the seller's nickname. If you're the seller, you can see all the bidders. If you're not participating in the auction, you can only see the seller.

The reason we chose to implement this change is because of fraud. "Black Hats" were contacting bidders by taking their nicknames and adding an @aol.com or @hotmail.com, or @yahoo.com to their existing nicknames. They were impersonating the seller, and asking for money, stating that the high bidder had backed out.

The best way to combat this, is to make it hard for the fraud to contact the high bidder be masking the high bidder's nickname.

Let me know what you think, and thanks for your patience.
-manny

(Start a Thread) (Forum Rules)

Seller: WILLIE TA(1450-0-1) Post#1 - Posted: 02/20/2009 at 19:03:32
WILLIE TA MANNY......SORRY DO NOT LIKE IT AS I WANT TO SEE SOME BUYERS FEEDBACK RECORDS.. IN A LOT OF CASES WHEN I SEE A BAD RECORD I WILL BLOCK THAT PERSON FOR MY AUCTIONS.. JUST TODAY I GOT A BAD BIDDER ON ONE OF MY AUCTIONS THAT I SHOULD HAVE HAD FROM SEEING HE HAD TROUBLE IN PAST...

Buyer: ODOTER(76-0-1) Post#2 - Posted: 02/21/2009 at 04:52:25
(no avatar) AACEO: So, you're saying that there are buyers out there who are not verifying the seller's address and are sending money to whomever asks for it?

Seller: jackthedog(5289-0-3) Post#3 - Posted: 02/21/2009 at 09:58:13
jackthedog I've been contacted by several non-winning bidders who were targeted by this scam. Someone has been doing exactly what Manny says and contacting bidders saying the auction didn't go through "but I'll take your bid". The last one was located in England! Hope no one out there would send money to someone out of the Country on something like this. Personally, I don't like "secrets" and would prefer it that the names remained public as before. Maybe AA could make a requirement that the nickname used here at AA can't be your email address too. Whatever it takes, we have to stay ahead of the dirtbags....

Seller: Bubba J(65-0-0) Post#4 - Posted: 02/21/2009 at 10:23:28
Bubba J jackthedog: Many other sites have this requirement as well. One can always vary the spelling and spacing as to not replicate the same screen (user) nane as their e-mail name on AA. I would also like the bidder manes to remain on an auction for all to see for several reasons. One main reasom is to be ale to determine past feedback. If the above rule you mentioned was implimented with a clearly stated reason from AA management, I don't think that the complaints would be that many for that long. JMVHO

FR&G

Seller: goldfench(8-0-0) Post#5 - Posted: 02/21/2009 at 13:38:24
(no avatar) I also would like to see the bidders AA name for the same reasons of checking feedback on all bidders. Glenn Brady

Seller: AA-bob(3-0-0) Post#6 - Posted: 02/21/2009 at 15:53:50
AA-bob

Sellers should be able to see the full nicknames of all bidders on their auctions when they are logged in, are you saying this is not happening?

As I understand it, the bidder can see his own full nickname if he is involved in an auction and is logged in. The Seller should be able to see all full nicknames of bidders on an auction if the seller is logged in.

Non-participants can only see the seller's full nickname.

Seller: WILLIE TA(1450-0-1) Post#7 - Posted: 02/21/2009 at 17:51:31
Post removed by poster: WILLIE TA

Thread Admin: AuctionArmsCeo(6-0-0) Post#8 - Posted: 02/21/2009 at 18:07:24
AuctionArmsCeo The problem that we're trying to solve involves bidders sending money to parties unknown without bothering to confirm identity. Yes, it happens. We've thought about it, discussed it, and the solution that is most workable involves masking the identities of bidders to those not participating in the auction.

If you are the seller, you can see all participants in the auction. This currently works. If you're not logged in, we don't know who you are, and don't show you the bidders. If you're logged in, we have no problem with you checking the feedback of a current bidder.

We're currently working on another solution for notifying bidders in an auction that must be relisted, but our solution for masking bidders also applies to auctions where the auction was successful and wasn't relisted, but there were other bidders.

This solution does not address Willie TA's solution of trolling for deadbeat bidders in other auctions, then putting them on his bidder screening list. I'll have to think about that one...
-manny

Seller: WILLIE TA(1450-0-1) Post#9 - Posted: 02/21/2009 at 18:08:18
Post removed by poster: WILLIE TA

Seller: WILLIE TA(1450-0-1) Post#10 - Posted: 02/21/2009 at 18:20:59
WILLIE TA

MANNY & BOB

NOW I CAN'T CHECK IF THE BIDDER WAS A GOOD ONE OR A BAD ONE ON AN AUCTION THAT WAS NOT MINE. YUP THAT'S WHERE I SEE BAD APPLES THAT END UP ON MY BLOCK LIST.

WHAT MANNY SHOULD BE THINKING ABOUT IS TRYING TO FIGURE OUT HOW TO SEND AN E MAIL TO EVERYONE WHO BID IN AN AUCTION THAT HAD A BAD BIDDER WHEN IT GETS RE-LISTED.. ITS LIKE GETTING A HEADS UP THAT ITEM THAT YOU WANTED IS FOR SALE AGAIN DO TO A BAD BIDDER OR SCAMMER.

I REMEMBER E BAY SENT OUT AN E MAIL FOR PEOPLE TO CHANGE THERE NAMES IF IT HAD AN ADDRESS TO IT. HOW ABOUT YOU DOING IT.. I AM SURE MANNY CAN FIGURE OUT A WAY TO SEND AN E MAIL LIKE THAT TO PEOPLE WHO DO THAT IF HE KNOWS HOW TO SEND ANNIVERSARY LETTERS TO US.

HOW ABOUT A NOTICE LETTER TO THE SELLERS THAT HAVE A BAD BIDDER THAT GETS DISABLED SO THEY DON'T WASTE TIME WAITING TO SEE IF THEY CAN RE-LIST THAT ITEM WITH THE BAD BIDDER.

HOW ABOUT PUTTING A LIMIT OF AUCTIONS A NEW BIDDER CAN BID ON. I SEE SOME BAD NEW BIDDERS ARE RACKING UP 8 AND 10 BAD FEEDBACKS. THAT'S A BUNCH OF AUCTIONS THEY KILLED.

THERE ARE OTHER THINGS I CAN'T TALK ABOUT ON THE FORUM AND YOU KNOW WHAT I AM TALKING ABOUT.

MANNY STILL WAITING FOR THAT PHONE CALL FROM WEEKS AGO.

AS FOR MY TROLLING FOR BAD BIDDERS WITH FEEDBACK IT WORKS VERY WELL.

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